Management Council

ARMC’s Management Council is elected at the Annual General Meeting and works voluntarily on the behalf of ARMC’s members.


 Michael Millage – Joint Chair –  01953 602299 –

michaelMichael works in both adult and children’s services providing both community and residential care; incorporating contracted and voluntary services. He is the responsible person for all services and not only is the organisational director but plays an active part, providing care in mental health, adult and family support and children’s services. Michael is also Finance Director of Norfolk and Suffolk Care Services, promoting workforce development, supporting Local County Councils, Skills for Care, Care providers and apprentices in health and social care. He is also a Care Ambassador, regularly giving talks to Adults and Young people in schools and colleges around the county promoting carers in health and social care.Michael has worked with both Suffolk and Norfolk county Councils liaising between the public and private sectors supporting providers, local authorities, CCG’S, public health, carers and people with care needs. Michael also supports other boards and groups including CLASP (Central Locality Safeguarding Adults Partnership), the Older Peoples Professionals Forum and the Falls Steering Group.


Bob Pritchard (Joint Chair)

Bob is the Regional Manager for Heritage Care in East Anglia. Heritage Care supports older people and people with learning and physical disability in the community. Bob has been working in the care sector for over 30 years now. He has worked at a senior level with a number of organisations. These include charities and private companies as well as being seconded to Health and Local Authorities.

Qualifications include: BA Hons, Dip MCS, Prince 2 Practitioner.


Honorary Secretary – Emma Cliffe – 07584 490162 –

img_0722Emma has been involved with ARMC since 1992, when she started working with her parents in the family business. Emma’s father was one of the founders of ARMC. Emma has undertaken a number of roles over her career including Registered Manager, and is now working for Norwich Mind as their Training Facilitator and Health & Safety Lead. Emma has mostly worked in the area of Mental Health but also spent 5 years working for a learning disability provider, developing a strong understanding that whilst many place the two client groups in the same pigeon hole, the differences in care and support needs can be dramatically different. She has also worked in private and 3rd sector environments. Professional qualifications: Level 4 NVQ in Health and Social Care, Chartered Institute of Environmental Health Level 4 award in Health and Safety, City and Guilds Preparing to Teach in the Lifelong Learning Sector.


Bernadine Pritchett –

bernadineSince 2003 Bernadine has been the owner and director of High Oaks, a small care home for adults of working age and older with severe mental health needs and/or associated learning disabilities. In recent years, moving with the drive of central and local Government policies to provide a greater level of support to keep people living in their own homes, she developed a home care (outreach) service specialising in mental health and learning disabilities. As well as sitting on the ARMC management council, she sits on the panel of providers working with Norfolk County Council on the Cost of Care working age adults project which includes determining new fee pricing and provider contracts.


Alison Holmes (Treasurer)

Alison is the Business Development Director for Independence Matters.  Alison has mainly worked in the voluntary and commercial sectors often in innovation and always in developing great services for a wide range of customers across the UK on local and central government contracts.  Alison brings wide experience having worked in supported accommodation and residential services for young people, people in transition and vulnerable adults.  Any spare time is rare but a big family, caring responsibilities and canoeing, fill any gaps!


Rachael Dittrich

Rachael Dittrich is a Registered Mental Health Nurse nearly 30 years’ experience working within the health and social care, including the NHS. She works for Training and Assessment in Healthcare Ltd and currently her role is to deliver a broad range of training (in excess of 80 different subjects). Rachael is responsible for devising, facilitating and evaluating training sessions, supervising other trainers and as Business Development Manager for engaging with services to plan future training mapping to their training needs.

Former roles include Charge Nurse, Duty Nursing Officer and Nurse therapist at Fulbourn Hospital Cambridgeshire (within the Adult Acute and Substance Misuse Service) She was a member of the Professional Nurse Forum and has been a Mental Health CHC Assessor within the NHS and Mental Health Advisor on NHS Continuing Healthcare Funding Decision Panels in Norfolk.

Rachael is a Dementia Friends Champion and within Training and Assessment in Healthcare is the lead for Safeguarding, MCA & DOLS, Epilepsy and Seizure Management, Medicines Management, End of Life Care, Nurse skills and all Mental Health training. Rachael is very passionate about mental health and education.


Mark Talbot

Bio and photo pending


Caroline Payne – ARMC Administrator

Caroline has worked closely with the care sector for the past ten years.

Caroline is based at Progress House and provides admin support for NIC and ARMC, liaising with  Chairpersons and all committee members.

Caroline is responsible for circulating all up-dates to its members and issuing ‘Welcome to the Week’. Caroline is also responsible for supporting a variety of Committees/Boards.

Caroline has had continuous involvement in the organisation of the Norfolk Care Awards since its inception.